Case Study

Integral Infrastructure Support

In pursuit of savings, the customer wants to unify Hands&Eyes' service management for its data center infrastructure.

industry

Oil & Gas

offer

DPC infrastructure service

scope

Madrid and Northern Spain

need

In pursuit of savings, the customer wants to unify Hands&Eyes’ service management for its data center infrastructure. It is imperative to leverage the experience and knowledge of the current team, as well as to ensure an optimal Service Return Plan.

necesidad
estrategia

strategy_

Sourcing. Based on the key professionals of the existing team with the reinforcement of the Decsis team, a Service Transition Plan is defined, consisting of 3 phases:

  • Transition
  • Transformation
  • Improvement

 

results

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The service is assumed in a maximum period of 6 weeks. At the end of the first 12 months, savings of 15% over the previous year’s cost are obtained.

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The hourly coverage of the service is increased by 30% with no increase in cost to the customer.

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Strong reduction in the number of incidents and resolution time during the transformation phase.

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